About Odolution
Odolution is the leading Odoo Partner in Pakistan, helping businesses streamline operations through Odoo ERP implementations, customizations, integrations, and support. Our clients span across industries and regions, and our mission is to provide unmatched service with transparency, innovation, and reliability.
Job Description
As a Customer Success Manager, you will be the main point of contact for our existing Odoo clients. Your role is to ensure clients are satisfied, supported, and growing with Odolution. You’ll proactively manage client relationships, handle support coordination, identify upselling opportunities, and help maintain long-term engagement.
Responsibilities
-
Build strong relationships with assigned clients
- Check in regularly to ensure smooth project progress
- Handle client issues and coordinate with the internal team
- Identify upsell opportunities (support, upgrades, etc.)
- Ensure timely renewals and client retention
- Maintain client satisfaction and follow up on feedback
Must Have
- Excellent communication skills
- Strong client relationship management skills
- Ability to handle pressure and multitask
- Fluent in English (spoken and written)
- Experience in customer success or software sales (2+ years preferred)
- Basic understanding of ERP or software services
Nice to have
- Experience with Odoo or any ERP system
- Worked in a software or SaaS company
- Familiarity with CRMs or support tools
- Ability to analyze client usage and suggest improvements
- Comfortable working with cross-functional teams (Sales, Tech, Support)
- Understanding of basic business processes (Sales, Inventory, Accounting, etc.)
What's great in the job?
- Be part of Pakistan’s #1 Odoo Partner
- Work directly with international clients across industries
- High-impact role with visibility and growth opportunities
- Collaborative and supportive team culture
- Competitive salary with performance-based bonuses
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Real responsibilities and challenges in a fast evolving company